Software AG develops Presto, the real-time operational intelligence platform, to handle your organization's most mission-critical BI applications. Similarly, we designed our support services offerings to provide the expertise, responsiveness, and dedication mandated by such applications. Our support engineers have deep expertise in Presto technology, and are backed closely by the Presto research & development team.
Should you need assistance, please contact one of our Presto support engineers. They can be reached during the standard support hours of 9am and 5pm, Monday through Friday, Eastern Time:
by email (firstname.lastname@example.org).
by forum post (http://www.jackbe.com/forum).
You can submit your issues directly to the Support Team or you can post them on the Presto Mashup Developer Community forums; if you post to the forum, please also send an email to Support notifying them of the post.
The following table lists the support schedule for Presto. When a version is past the End of Maintenance date no new patches can be issued for that version.
|Version Number||Release Date||End of Maintenance||End of Support|
|3.6 and 3.6.1||May 2013||May 2016||May 2017|
|3.5||November 2012||November 2015||November 2016|
|3.2 and 3.2.1||December 2011||December 2014||December 2015|
|3.1 and 3.1.1||Februrary 2011||Februrary 2014||Februrary 2015|
|3.0||September 2010||September 2013||September 2014|
|2.7||Presto 2.7 is no longer supported|
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JackBe is a wholly owned subsidiary of Software AG. For more information, visit www.jackbe.com and www.softwareag.com.
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