Customers

ChallengeUnable to track customer ATM usage statistics and monitor ATM's service history, from a single system makes it difficult to view Diebold's bank customer's locations, and monitor utilization and service feedback for the Diebold sales and service organization.
SolutionPresto Apps used to visually monitor ATM performance metrics by combining real-time customer service diagnostic statistics for a complete view into how a bank's ATM is operating, as well as tracking the utilization timeframes of each ATM to determine if a bank needs additional ATM's at a particular location to improve customer service.
BenefitsDiebold reduces service response times by quickly identifying any system outages affecting ATMs across the country. Having a comprehensive view of customer experience and system diagnostics' allows Diebold to evaluate and pursue expansion of additional ATM's and security services at their bank customers.

Take me back to the success stories page.